Keep Your Cloud Running Smoothly—Without Doing It All Yourself
Polymath’s Managed Cloud services give you peace of mind with proactive support, performance tuning, and 24/7 monitoring—on AWS and Azure. Whether we built your environment or not, we’ll keep it secure, optimized, and headache-free.
Cloud Issues Keep Getting in the Way
From downtime and slow response times to surprise bills and security gaps—managing cloud infrastructure takes constant work. Without dedicated support, small problems quickly turn into big ones.
You’re Tired of Firefighting—or Waiting for Things to Break
Your team is stretched thin. Every cloud issue takes time, energy, and focus away from real priorities. You need things to just work—not another distraction on your plate.
Cloud Should Make Business Easier—Not Harder
Cloud was supposed to simplify operations, not create new problems to manage. You deserve infrastructure that supports growth—not one that slows it down.
You Shouldn’t Have to Worry About Your Cloud
You're not in the business of managing infrastructure—you’re running a company. But every alert, outage, or surprise bill pulls you into tech problems you didn’t sign up for. We understand how frustrating that is. You just want the cloud to work, without having to think about it. That’s where we come in.
As an AWS and Microsoft partner, we help SMBs stay online, secure, and optimized—without hiring a cloud team. Whether we built your systems or not, we take ownership and keep them running smoothly:
- 24/7 monitoring, issue resolution, and cost optimization
- AWS-native tools for visibility, automation, and performance
- Proactive support—even if we didn’t do your migration
- Trusted by SMBs who want peace of mind, not cloud stress
A Flexible, Proven Approach to Ongoing Cloud Support
Whether we built your cloud environment or you’re coming to us fresh, we follow a structured—but adaptable—approach to keep your infrastructure secure, reliable, and optimized. Every support relationship is shaped by your needs, your environment, and your business goals—not a cookie-cutter plan.
1. Assess
Understand your current environment and support requirements.2. Define
Establish the right support model, SLAs, and responsibilities.3. Operate
Provide day-to-day support, monitoring, and maintenance.4. Review
Stay aligned through regular reviews and communication.5. Adapt
Scale or shift as your business needs evolve.Every engagement starts with clarity. We review your infrastructure—whether it’s AWS, Azure, hybrid, or messy—and meet with your team to understand operational needs, pain points, and business priorities. If we already built your environment, we hit the ground running. If not, we map what’s there and what’s needed.
Objectives
- Document current cloud architecture, workloads, and tooling
- Identify existing risks, support gaps, and priorities
- Align on expectations and business-critical concerns
Activities
- Environment audit and system review
- Stakeholder interviews and onboarding workshops
- Tooling, monitoring, and access inventory
Typical Deliverables
- Cloud environment summary
- Risk and gap assessment
- Initial support scope and SLA discussion points
Based on what we’ve learned, we shape a managed support agreement that works for your business. This includes defining SLAs (e.g., response time, hours of coverage), escalation paths, communication channels, and what’s in or out of scope. Everything is documented and mutually agreed on before support begins.
Objectives
- Design a support plan tailored to your priorities
- Clarify roles, responsibilities, and expectations
- Ensure your team knows how and when to reach us
Activities
- Collaborative SLA and scope planning
- Define escalation and response workflows
- Set up shared tooling (ticketing, chat, alerting, etc.)
Typical Deliverables
- Managed support agreement and SLA definitions
- Communication and escalation protocol
- Tooling and access handoff plan
Once live, we handle your environment’s day-to-day operations—within the scope and SLAs we’ve agreed to. That might include incident response, monitoring, infrastructure changes, cost reviews, or just having someone your team can rely on when questions come up. We stay flexible and proactive, so you stay focused on your business.
Objectives
- Keep your infrastructure stable, secure, and performant
- Respond quickly to incidents or change requests
- Flag and resolve issues before they escalate
Activities
- Monitor cloud environments (based on agreed SLAs)
- Respond to support requests or alerts
- Implement approved infrastructure updates
Typical Deliverables
- Support ticket tracking and resolution logs
- Environment health checks (as applicable)
- Change implementation summaries (when required)
Our managed support isn’t just reactive—it’s built for long-term value. We schedule periodic reviews (monthly or quarterly) to evaluate performance, share observations, and recommend improvements. You stay in control, with full visibility into what’s working and what could be better.
Objectives
- Maintain alignment with your evolving goals
- Track and improve cloud performance and cost
- Identify opportunities to reduce risk or overhead
Activities
- Run health and usage reviews (cadence depends on contract)
- Discuss recent changes, issues, and performance trends
- Recommend improvements or scope adjustments
Typical Deliverables
- Review reports and performance dashboards
- Improvement and optimization suggestions
- Updated roadmap or SLA changes (if needed)
Business needs change. We adapt with you. Whether you're growing, consolidating, adding tools, or modernizing workloads—we adjust scope, tooling, and support as needed. The goal isn't just “keeping the lights on”—it's making sure your cloud environment stays aligned with your future.
Objectives
- Support continuous improvement and evolution
- Help you prepare for new projects or transitions
- Keep the relationship valuable as your needs shift
Activities
- Adjust support plans and tooling as needed
- Coordinate with Polymath delivery teams (if new work is scoped)
- Provide insights to inform roadmap or budget planning
Typical Deliverables
- Scope and support adjustments
- Transition or ramp-up plans for future work
- Strategic alignment summaries (when applicable)
Want Your Cloud Handled—Without the Hassle?
When the Cloud Just Works
- You spend zero time worrying about uptime, alerts, or who’s on call
- Performance, security, and cost are continuously tuned to your business
- Your team focuses on growth—not troubleshooting infrastructure
- You have a partner who owns outcomes—not just tasks
- SLAs, response paths, and reviews are clearly defined and easy to trust
When You’re Still Stuck Managing the Cloud
- You get pulled into every fire drill—and still feel behind
- Cost, performance, and security issues slip through the cracks
- You rely on ad hoc fixes or outdated scripts that no one owns
- You’re stuck juggling tech when you should be running the business
- No clear path to improvement—just more alerts and more overhead
Frequently Asked Questions
No problem. Many of our support clients come to us with existing AWS or Azure environments. We’ll assess what’s in place, identify gaps or risks, and create a support plan tailored to your setup.
Support hours and response times depend on your specific agreement. We define SLAs together—so whether you need weekday coverage or round-the-clock monitoring, we’ll shape a plan that works for your business.
We’re not just extra hands—we’re an accountable partner. With Polymath, you get proactive cloud support, performance tuning, and access to AWS-certified engineers—without the overhead of hiring, training, and managing a full internal team.
Yes. Ongoing cost optimization is a key part of most support engagements. We monitor usage, flag waste, and recommend changes to keep your environment lean and efficient—without sacrificing performance.
We specialize in supporting small and mid-sized businesses using AWS or Azure. Some are early-stage startups with no internal ops team, others are established orgs that want a reliable partner to keep things running smoothly as they grow.
Have a question we didn’t answer? Send us a message, and we’ll get back to you promptly!